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Helpdesk satisfaction

 

 

Average experience per technician

Business customers

As a client you will be in good company.

We love our customers and they seem to like us as well!

Read what some of them have to say about us below.

 

Rodin has absolutely been amazing! Myself and our team and CEO would recommend them to any business. They have prevented problems; streamlined our communications and are available at the drop of a hat, always available to assist.

Thank you Rodin, every business needs guys like you!

Jenny Manning

Director, Just Cuts Franchising Australia

“I would like to say again that we have been really happy with all the service provided by Rodin over the years (about 10 years I think), and we would recommend your services to anyone who wants a hassle free system and minimal servicing.  That was the promise you made a long time ago and you did it.  Thanks.  It’s so rare to encounter that level of integrity in the world.”

Veronika Plavsic

Administration, DCW Insolvency

Dwyers Motors have been associated with Rodin Business Solutions for over 15 years. During this time they have looked after all our IT needs.

At all times they have performed these tasks in the utmost professional manner, delivering an excellent level of service. It is for these reasons that our relationship continues to this day.

Phil Rodriguez

Financial Controller, Dwyers Pty Ltd

Rodin have also been excellent in demystifying the complexities of IT problems and solutions. Throughout my firm’s association with Rodin I have always found them to be very professional and I would happily recommend them to anyone in the legal profession who was interested in using their services.

A.P.Quinn

Director, K.Q.Lawyers

RODIN has provided IT Network support services for the last 18 months for our non-profit organisation.

We have found them to be a reliable and convenient way to ensure we have maximum availability of our network across all our sites.

Diana Palmer

Executive Officer, IDEAS NSW

RODIN has provided an excellent service that has always supported our needs and interests and we would recommend their services to other businesses.

Andrew Stephenson

Partner, Daley & Co Chartered Accountants

Hillside at Figtree is a premier residential aged care facility servicing the Illawarra through the provision of Extra Service Status residential care.

Following the commissioning of our new building there was a requirement to upgrade IT equipment to improve data security and to facilitate remote accessibility for persons requiring access to key financial and operational data held at the facility.

Rodin provided valuable assistance in the selection of appropriate IT, the design of systems security, implementation of data storage and back-up and the migration of web hosting and email networks onto the new server as well as the replacement of some existing PC’s and the uploading of critical programs.

The new system was pre-loaded by Rodin and installed on the last day of the financial year without significant disruption with professional IT personnel being available to ensure a smooth transition.

Our system now operates under a formalized service and maintenance agreement and we appreciate the availability of the 24hr help desk in the resolution of any problems which arise.

Lyal Allen

Director, Hillside at Figtree

Our relationship with Rodin commenced in early 2004 when it was decided to change our accounting software from a DOS based program to a Windows software package.

The final outcome is that now we are operating a computer network that can be described as the most efficient to our business requirements because of the diversity of the services our company offers. Rodin were and still are a key supplier in our IT requirements at all stages to meet the demands of our customers and our company requirements. Rodin perform solidly with all enquiries that our staff give to them and I would have no hesitation in recommending Rodin to other Businesses for IT related issues.

I would also like to add that Rodin have excellent helpdesk and after sales service and have helped both face to face and by remote logging into our server with any issues that have been raised by our operating system.

Rodney Brown

Director, Arrow Electrical

We started with Rodin Business Solutions in March 2012 and found it a very smooth and uncomplicated transition over from our previous IT consultant.

The advice and recommendations suggested and subsequently carried out by Rodin’s have given us a  fast and efficient computer system and in doing so have made both our staff and customers very happy.

The ability to email the “Support Team” if we have a problem is an easy and efficient system and you know that you will receive a prompt reply. In most cases, Rodin’s can fix the problem remotely but, if not, they arrange for a technician to come out as soon as possible to rectify the problem.

We highly recommend Rodin Business Solutions as they provide a fast, efficient and friendly service and thanks to them our telecommunications and networking have never been better.

Robyn Stimson

Accounts Department, M J Rowles

We would recommend the use of Rodin for all your computing needs… their staff will provide a friendly, reliable and knowledgeable service every time.

Peter Lanyon

Business Manager, WIN Entertainment Centre

COI has been using the professional services of RODIN since October 2004. RODIN secures our IT equipment and managed our data and IT requirements. RODIN also installs and monitors our client service database upgrades. As part of their service RODIN provides us with regular systems audit and reports, detailing the system status, log of the work they have carried out and suggestions for improvement.

The support team at RODIN always responds in a professional and timely manner providing day to day technical support of the organisation and assisting staff with their IT inquiries. RODIN offers regular consultation and communication, advice and expertise in IT and business systems in order for us to maintain efficient and cost effective IT services.

Lesley Andrew

Operations Manager, Community Options Illawarra

Whenever we have had a problem a phone call to the Rodin Business Solutions support group brings a quick reaction and the problem is speedily fixed either over the internet or if necessary by a personal visit.

We have always found the officers of Rodin Business Solutions to be knowledgeable, efficient, well presented and timely

Russell Vale Golf Club has full confidence in Rodin Business Solutions to provide an efficient IT service for the installation and maintenance of computer hardware and software and other office equipment.

Bob Jordan

Treasurer, Russell Vale Golf Club

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