RODIN has developed a system monitoring service designed to meet the needs of the small to medium enterprise. We take responsibility for the reliability of your systems by continuously checking that they are available, and by reacting when an issue is detected. Our systems are able to monitor virtually any system or process, and we are able to tailor the service to meet your specific needs.

Under the service, we monitor your systems in four essential areas -

• Live Alerts - We configure your systems to send alerts to our helpdesk whenever a significant event takes place. In most instances the issue can be resolved remotely, and with no impact to system reliability or performance.
• System Status  - A daily report is sent by your server, detailing the status of the system. The key operational parameters of the system are checked by a network engineer, with appropriate action taken when an issue is noted.
• System Trends - The changes in your system parameters over time are tracked, using the statistical information contained in the daily reports. Trends, such as a decline in system performance or free capacity over time, are easily identified and actioned.
• Critical Process Check  - The key system processes, including the operation of your backup procedures, are checked by a network engineer and corrective action taken if required