Preventative Maintenance

The key to operating a reliable IT system is a proactive approach to system maintenance. Preventative maintenance ensures that your systems are updated, checked and tested on a regular basis, reducing the likelihood of failures and ensuring that systems are performing well.

Our preventative maintenance service is tailored to the needs of each customer, and offered for a fixed fee per service. A comprehensive checklist of the works to be performed is completed at each service, and the results of each service are compiled into a report that also contains observations and recommendation to improve your systems over time.

Some of the key tasks that are included in our preventative maintenance service are:

• Review of the operation of the backup systems, including a restore of data and confirmation of the ongoing operation of disaster recovery procedures.
• Review of the operational logs of the server systems, noting any issues that require remediation and essential operating characteristics including free disk space, memory utilisation and processor utilisation.
• Updating of the firmware of the server systems and related components, and of any specific devices that require regular firmware updates.
• Updating of the server operating system and applications, including application of patches and updates.
• Review of the operation of content protection and filtering systems, including verification of the updating systems and related configuration details.
• A check of network equipment including the testing of network performance to ensure it meets benchmarks, and tidying of the network cabling.
• A visit to all staff terminals to briefly confirm the operation of the terminal and provide users with an opportunity to raise any technical issues they have experienced.

If you are interested in any of our solutions for you or your business, please complete the form below.

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