Helpdesk and Support
The provision of reliable, experienced and cost effective IT support services is a key focus of our business. We offer a range of services that we have refined to suit the needs of the small to medium business customers.
Our team of technical staff possesses a wide range of skills and experience, and we are dedicated to ongoing skills development and staff retention to maintain a consistently high standard of service delivery.
Helpdesk
We operate a helpdesk service providing telephone and remote support, and arranging on-site support on demand. The helpdesk is contactable 24/7, every day of the year, and can be reached by telephone, facsimile, email, SMS, or instant message.
On-demand Support
Our technical team stands ready to respond to your request for support. Our services include the resolution of any issue that arises with your systems, and we are delighted to act on your behalf with third parties where required or requested. Upon receiving your request we will help to determine the most appropriate response and then arrange for actions to be taken.
All of our support services are available under a tailored agreement, providing for various commercial arrangements. Our agreements include guaranteed response times and service levels, with the option of bundling additional services for your convenience.
helpdesk and support
preventative maintenance
system monitoring
storage and backup
continuous data protection
document management
internet access and security
content filtering
secure remote access
multi-site networks
mobile communications
telephony solutions
point of sale systems
IT fleet management
servicing centre
printer maintenance
consumables management
time and attendance systems
consulting and advice
system audit and review
financing services
website development
web and email hosting
If you are interested in any of our solutions for you or your business, please complete the form below.